Most of our services are conducted face to face, at our offices at Industry City. Under certain circumstances, we are also happy to conduct services via telehealth online platforms. Virtual therapy can be quite effective for many forms of therapy for childern and adults, in individual or group formats. While coronavirus remains an active public health concern, we will conduct most therapy this way.
Is your telehealth platform secure and HIPAA-compliant?
We use a HIPAA-compliant service from Google called G-Suite. The video chat tool from G-Suite is called Google Meet, and it is secure and confidential. We will send you a link to a specific Google Meet room for your session. Some of our practioners use a HIPAA-compliant version of Zoom, which will be secure and password-protected.
Will I need special equipment to do a therapy session or interview online?
You’ll need a high-speed internet connection, a web camera and microphone (most laptops, tablets, and phones have this built in), and a quiet and private space.
Is telehealth really an effective way to do therapy or testing?
There’s a lot of helpful information that is communicated face to face, through body language and minute facial expressions, and this isn’t as easily discerned through video interactions. However, while there are costs to using this medium, there are benefits too. During the coronavirus crisis, this has been our safest way to provide mental health help. However, even during “normal” times, there are benefits to doing telehealth. For example, for some socially anxious children and adults, online therapy can feel like a safer first step. For parents with inflexible work schedules or without ready childcare, online services might be the only way for both parents to participate. For people who are unable to come in person, either because of distance or physical difficulty, telehealth can make it possible to seek help.
Nevertheless, telehealth services might not work well for all people in all situations. We will always ensure the high quality of the services you receive with us and will only conduct these services when it’s appropriate.
Our Office Location at Industry City
Where are you located?
Our offices are at Industry City in Sunset Park, in Building 4, Section C, 5th Floor, Room 556. Click the Connect with Us link in the menu for a map and directions.
Is it easy to get to your office by subway?
Yes! We are 1 block away from the 36th Street stop on the D/N/R. If you take the express trains (D and N), this is only 1 stop from the Atlantic Avenue/Barclays Center station. It’s about a 25-minute trip from lower Manhattan.
Is there parking at your office?
Yes! There are short- and long-term meters under the BQE on 3rd Avenue. There is also a paid parking lot on 2nd Avenue, between 32nd St and 36th St. And sometimes you can get lucky with free street parking, especially on the side streets between 3rd and 4th Avenues.
Is there stuff to do/food to eat before or after my appointment?
YES! Industry City is a thriving complex of artisanal stores, designer outlets, restaurants, and breweries. Many performers, architects, and media publications make their home here, as do the Brooklyn Nets and the Hospital for Special Services. There’s ice skating in the winter, concerts in the summer, and food and drink the whole year long. We share Building 4 with Japan Village, Sahadi’s, the Serious Eats test kitchen, and the Li-Lac Chocolate Factory. Learn more about IC at https://industrycity.com.
Will my information be kept confidential?
Yes, most information shared between a clinician and a client (even a client under 18 years old) is confidential. There are some important limitations to this, however. We are obligated to alert the authorities if we suspect that child, domestic, or elder abuse is occurring. We are also obligated to warn others if a client is a threat to themselves or to someone else. We may also be required under subpoena to release certain information to legal authorities.
Are your electronic communication methods confidential and secure?
We use an encryption system to secure our email communication from end to end, so that is a secure method. We also use a secure client portal via our electronic medical record system, Simple Practice, and we keep client records in a secure storage system operated by Google.
Can I get more information about my rights to privacy?
Yes, we have more detailed information in our Notice of Privacy Policies, which we give to all clients. Please email us for a copy.
Billing and Insurance Policies
Do you take my insurance?
We’re not in-network with any insurance companies. If your plan covers out-of-network providers, then our services should be reimbursable (after you’ve met your deductible), up to their stated percentage. You would pay us directly first and then seek reimbursement from your plan.
Will you provide me with an invoice for out-of-network insurance reimbursement?
Yes! After you have paid your balance, we will generate superbill invoices for a few therapy sessions at a time and (typically) at the end of the evaluation process. These invoices will include all information that your plan will need to reimburse you.
Will you help submit my reimbursement claim?
Although we try to be as supportive through these logistics as we can be, we don’t actively submit any claims to insurance companies. Once we provide the detailed invoice or superbill, it’ll be up to you to manage the reimbursement process.
What do you charge?
Our fees are at Brooklyn’s market rate, but they differ depending on the service needed. Call us to discuss your concerns, so we can make sure we’re quoting the right fees for the services that will help you best.
How can I pay?
We can accept several different payment methods, including cash, personal check, Venmo, Zelle, and credit cards (with an additional processing fee).
When do I have to pay?
Typically, we ask for payment after each therapy or consultation session. For evaluations, we ask for full payment at the first appointment. We are willing to make exceptions to this policy for people who need alternate arrangements, but this must be agreed upon in advance.
Do you offer a sliding scale?
Yes, during the coronavirus crisis, we are offering lower fees when we can to help people in need. Please call us to discuss your needs and your concerns.
Do you accept DOE vouchers?
We are not approved DOE vendors, but you can typically be reimbursed by the DOE after you have paid for our services and submitted our invoice.
Do you have a cancellation fee for therapy sessions?
Yes, we reserve our time for you and cannot typically see another client with short notice. As such, we ask that all therapy appointments be cancelled or rescheduled within 48 hours of the originally scheduled appointment. If cancelled later than that, then we’ll need to charge the full fee. We make exceptions for illness when necessary.
Do you have a cancellation fee for assessments?
We ask for a $500 deposit at the time of scheduling your evaluation appointments; this will hold the evaluation slot for you. You can cancel the full evaluation up until 1 week before the first appointment and that deposit will be refunded.